Hudson's Bay in Langley, BC Closed now

Reviews about Hudson's Bay

• ★ ★ ★ ★ ★

  2020-08-02, by Harman. Com
  Meena is a really good employee, she did our checkout at the pay station. Very nice and friendly. We made a big purchase of 1000$ she didn't start to get mad just stayed friendly.
• ★ ☆ ☆ ☆ ☆

  2020-01-11, by Hao Fei
  I bought a mattress from The Bay and a better way to describe my experience is that it is the most regrettable thing I’ve ever purchased and worst customer service ever received. My mattress is a queen size. I bought 10 yrs warranty as well. One area is considerably softer than the rest of the area. I’ve uploaded some pictures to show how uneven the support is. The picture was taken 1 year from purchase but only used for half year due to owner travel. This is their 2nd time inspecting the mattress. The first inspection was done 6 months after purchase but I did not put weight on it because I could not expect that they were brave enough rejecting such an obvious issue. This time I put weight. Putting same weight on different spots makes perfect sense to show the uneven hardness. But unfortunately, I DESIGNED THIS METHOD, THE INSPECTOR TOOK PICTURES OF MY MEASUREMENT, BUT THEY DID NOT TAKE IT INTO ACCOUNT AND REJECTED MY CLAIM AGAIN. They measure the amount of depressions on the mattress without any weight on the mattress. If the depression is more than 1.5 inches, then they admit there is a manufacturer defect, other than that, they will not replace it. HOW CAN YOU DETECT THE UNEVEN HARDNESS WITH THIS METHOD??? There is tension on the mattress surface and you will never find out the uneven hardness issue with their measurement. There could be many problems with a mattress. What they are doing is telling you that because there is no problem “A” according to their measurement method, there is no problem at all and they will not replace it. How can you believe one method can detect all problems? They just designed a measurement method so that they can get away from all the problems!